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Dec 29

FilmComposer: LLM-Driven Music Production for Silent Film Clips

In this work, we implement music production for silent film clips using LLM-driven method. Given the strong professional demands of film music production, we propose the FilmComposer, simulating the actual workflows of professional musicians. FilmComposer is the first to combine large generative models with a multi-agent approach, leveraging the advantages of both waveform music and symbolic music generation. Additionally, FilmComposer is the first to focus on the three core elements of music production for film-audio quality, musicality, and musical development-and introduces various controls, such as rhythm, semantics, and visuals, to enhance these key aspects. Specifically, FilmComposer consists of the visual processing module, rhythm-controllable MusicGen, and multi-agent assessment, arrangement and mix. In addition, our framework can seamlessly integrate into the actual music production pipeline and allows user intervention in every step, providing strong interactivity and a high degree of creative freedom. Furthermore, we propose MusicPro-7k which includes 7,418 film clips, music, description, rhythm spots and main melody, considering the lack of a professional and high-quality film music dataset. Finally, both the standard metrics and the new specialized metrics we propose demonstrate that the music generated by our model achieves state-of-the-art performance in terms of quality, consistency with video, diversity, musicality, and musical development. Project page: https://apple-jun.github.io/FilmComposer.github.io/

  • 5 authors
·
Mar 11

Multi-Agent Penetration Testing AI for the Web

AI-powered development platforms are making software creation accessible to a broader audience, but this democratization has triggered a scalability crisis in security auditing. With studies showing that up to 40% of AI-generated code contains vulnerabilities, the pace of development now vastly outstrips the capacity for thorough security assessment. We present MAPTA, a multi-agent system for autonomous web application security assessment that combines large language model orchestration with tool-grounded execution and end-to-end exploit validation. On the 104-challenge XBOW benchmark, MAPTA achieves 76.9% overall success with perfect performance on SSRF and misconfiguration vulnerabilities, 83% success on broken authorization, and strong results on injection attacks including server-side template injection (85%) and SQL injection (83%). Cross-site scripting (57%) and blind SQL injection (0%) remain challenging. Our comprehensive cost analysis across all challenges totals 21.38 with a median cost of 0.073 for successful attempts versus 0.357 for failures. Success correlates strongly with resource efficiency, enabling practical early-stopping thresholds at approximately 40 tool calls or 0.30 per challenge. MAPTA's real-world findings are impactful given both the popularity of the respective scanned GitHub repositories (8K-70K stars) and MAPTA's low average operating cost of $3.67 per open-source assessment: MAPTA discovered critical vulnerabilities including RCEs, command injections, secret exposure, and arbitrary file write vulnerabilities. Findings are responsibly disclosed, 10 findings are under CVE review.

  • 2 authors
·
Aug 28

GEMA-Score: Granular Explainable Multi-Agent Score for Radiology Report Evaluation

Automatic medical report generation supports clinical diagnosis, reduces the workload of radiologists, and holds the promise of improving diagnosis consistency. However, existing evaluation metrics primarily assess the accuracy of key medical information coverage in generated reports compared to human-written reports, while overlooking crucial details such as the location and certainty of reported abnormalities. These limitations hinder the comprehensive assessment of the reliability of generated reports and pose risks in their selection for clinical use. Therefore, we propose a Granular Explainable Multi-Agent Score (GEMA-Score) in this paper, which conducts both objective quantification and subjective evaluation through a large language model-based multi-agent workflow. Our GEMA-Score parses structured reports and employs NER-F1 calculations through interactive exchanges of information among agents to assess disease diagnosis, location, severity, and uncertainty. Additionally, an LLM-based scoring agent evaluates completeness, readability, and clinical terminology while providing explanatory feedback. Extensive experiments validate that GEMA-Score achieves the highest correlation with human expert evaluations on a public dataset, demonstrating its effectiveness in clinical scoring (Kendall coefficient = 0.70 for Rexval dataset and Kendall coefficient = 0.54 for RadEvalX dataset). The anonymous project demo is available at: https://github.com/Zhenxuan-Zhang/GEMA_score.

  • 10 authors
·
Mar 7

SurgRAW: Multi-Agent Workflow with Chain-of-Thought Reasoning for Surgical Intelligence

Integration of Vision-Language Models (VLMs) in surgical intelligence is hindered by hallucinations, domain knowledge gaps, and limited understanding of task interdependencies within surgical scenes, undermining clinical reliability. While recent VLMs demonstrate strong general reasoning and thinking capabilities, they still lack the domain expertise and task-awareness required for precise surgical scene interpretation. Although Chain-of-Thought (CoT) can structure reasoning more effectively, current approaches rely on self-generated CoT steps, which often exacerbate inherent domain gaps and hallucinations. To overcome this, we present SurgRAW, a CoT-driven multi-agent framework that delivers transparent, interpretable insights for most tasks in robotic-assisted surgery. By employing specialized CoT prompts across five tasks: instrument recognition, action recognition, action prediction, patient data extraction, and outcome assessment, SurgRAW mitigates hallucinations through structured, domain-aware reasoning. Retrieval-Augmented Generation (RAG) is also integrated to external medical knowledge to bridge domain gaps and improve response reliability. Most importantly, a hierarchical agentic system ensures that CoT-embedded VLM agents collaborate effectively while understanding task interdependencies, with a panel discussion mechanism promotes logical consistency. To evaluate our method, we introduce SurgCoTBench, the first reasoning-based dataset with structured frame-level annotations. With comprehensive experiments, we demonstrate the effectiveness of proposed SurgRAW with 29.32% accuracy improvement over baseline VLMs on 12 robotic procedures, achieving the state-of-the-art performance and advancing explainable, trustworthy, and autonomous surgical assistance.

  • 7 authors
·
Mar 13

Adaptability in Multi-Agent Reinforcement Learning: A Framework and Unified Review

Multi-Agent Reinforcement Learning (MARL) has shown clear effectiveness in coordinating multiple agents across simulated benchmarks and constrained scenarios. However, its deployment in real-world multi-agent systems (MAS) remains limited, primarily due to the complex and dynamic nature of such environments. These challenges arise from multiple interacting sources of variability, including fluctuating agent populations, evolving task goals, and inconsistent execution conditions. Together, these factors demand that MARL algorithms remain effective under continuously changing system configurations and operational demands. To better capture and assess this capacity for adjustment, we introduce the concept of adaptability as a unified and practically grounded lens through which to evaluate the reliability of MARL algorithms under shifting conditions, broadly referring to any changes in the environment dynamics that may occur during learning or execution. Centred on the notion of adaptability, we propose a structured framework comprising three key dimensions: learning adaptability, policy adaptability, and scenario-driven adaptability. By adopting this adaptability perspective, we aim to support more principled assessments of MARL performance beyond narrowly defined benchmarks. Ultimately, this survey contributes to the development of algorithms that are better suited for deployment in dynamic, real-world multi-agent systems.

  • 6 authors
·
Jul 14

Operationalizing Serendipity: Multi-Agent AI Workflows for Enhanced Materials Characterization with Theory-in-the-Loop

The history of science is punctuated by serendipitous discoveries, where unexpected observations, rather than targeted hypotheses, opened new fields of inquiry. While modern autonomous laboratories excel at accelerating hypothesis testing, their optimization for efficiency risks overlooking these crucial, unplanned findings. To address this gap, we introduce SciLink, an open-source, multi-agent artificial intelligence framework designed to operationalize serendipity in materials research by creating a direct, automated link between experimental observation, novelty assessment, and theoretical simulations. The framework employs a hybrid AI strategy where specialized machine learning models perform quantitative analysis of experimental data, while large language models handle higher-level reasoning. These agents autonomously convert raw data from materials characterization techniques into falsifiable scientific claims, which are then quantitatively scored for novelty against the published literature. We demonstrate the framework's versatility across diverse research scenarios, showcasing its application to atomic-resolution and hyperspectral data, its capacity to integrate real-time human expert guidance, and its ability to close the research loop by proposing targeted follow-up experiments. By systematically analyzing all observations and contextualizing them, SciLink provides a practical framework for AI-driven materials research that not only enhances efficiency but also actively cultivates an environment ripe for serendipitous discoveries, thereby bridging the gap between automated experimentation and open-ended scientific exploration.

  • 7 authors
·
Aug 7

PartnerMAS: An LLM Hierarchical Multi-Agent Framework for Business Partner Selection on High-Dimensional Features

High-dimensional decision-making tasks, such as business partner selection, involve evaluating large candidate pools with heterogeneous numerical, categorical, and textual features. While large language models (LLMs) offer strong in-context reasoning capabilities, single-agent or debate-style systems often struggle with scalability and consistency in such settings. We propose PartnerMAS, a hierarchical multi-agent framework that decomposes evaluation into three layers: a Planner Agent that designs strategies, Specialized Agents that perform role-specific assessments, and a Supervisor Agent that integrates their outputs. To support systematic evaluation, we also introduce a curated benchmark dataset of venture capital co-investments, featuring diverse firm attributes and ground-truth syndicates. Across 140 cases, PartnerMAS consistently outperforms single-agent and debate-based multi-agent baselines, achieving up to 10--15\% higher match rates. Analysis of agent reasoning shows that planners are most responsive to domain-informed prompts, specialists produce complementary feature coverage, and supervisors play an important role in aggregation. Our findings demonstrate that structured collaboration among LLM agents can generate more robust outcomes than scaling individual models, highlighting PartnerMAS as a promising framework for high-dimensional decision-making in data-rich domains.

  • 8 authors
·
Sep 28

PsyDraw: A Multi-Agent Multimodal System for Mental Health Screening in Left-Behind Children

Left-behind children (LBCs), numbering over 66 million in China, face severe mental health challenges due to parental migration for work. Early screening and identification of at-risk LBCs is crucial, yet challenging due to the severe shortage of mental health professionals, especially in rural areas. While the House-Tree-Person (HTP) test shows higher child participation rates, its requirement for expert interpretation limits its application in resource-scarce regions. To address this challenge, we propose PsyDraw, a multi-agent system based on Multimodal Large Language Models that assists mental health professionals in analyzing HTP drawings. The system employs specialized agents for feature extraction and psychological interpretation, operating in two stages: comprehensive feature analysis and professional report generation. Evaluation of HTP drawings from 290 primary school students reveals that 71.03% of the analyzes achieved High Consistency with professional evaluations, 26.21% Moderate Consistency and only 2.41% Low Consistency. The system identified 31.03% of cases requiring professional attention, demonstrating its effectiveness as a preliminary screening tool. Currently deployed in pilot schools, \method shows promise in supporting mental health professionals, particularly in resource-limited areas, while maintaining high professional standards in psychological assessment.

  • 8 authors
·
Dec 19, 2024

JAILJUDGE: A Comprehensive Jailbreak Judge Benchmark with Multi-Agent Enhanced Explanation Evaluation Framework

Despite advancements in enhancing LLM safety against jailbreak attacks, evaluating LLM defenses remains a challenge, with current methods often lacking explainability and generalization to complex scenarios, leading to incomplete assessments (e.g., direct judgment without reasoning, low F1 score of GPT-4 in complex cases, bias in multilingual scenarios). To address this, we present JAILJUDGE, a comprehensive benchmark featuring diverse risk scenarios, including synthetic, adversarial, in-the-wild, and multilingual prompts, along with high-quality human-annotated datasets. The JAILJUDGE dataset includes over 35k+ instruction-tune data with reasoning explainability and JAILJUDGETEST, a 4.5k+ labeled set for risk scenarios, and a 6k+ multilingual set across ten languages. To enhance evaluation with explicit reasoning, we propose the JailJudge MultiAgent framework, which enables explainable, fine-grained scoring (1 to 10). This framework supports the construction of instruction-tuning ground truth and facilitates the development of JAILJUDGE Guard, an end-to-end judge model that provides reasoning and eliminates API costs. Additionally, we introduce JailBoost, an attacker-agnostic attack enhancer, and GuardShield, a moderation defense, both leveraging JAILJUDGE Guard. Our experiments demonstrate the state-of-the-art performance of JailJudge methods (JailJudge MultiAgent, JAILJUDGE Guard) across diverse models (e.g., GPT-4, Llama-Guard) and zero-shot scenarios. JailBoost and GuardShield significantly improve jailbreak attack and defense tasks under zero-shot settings, with JailBoost enhancing performance by 29.24% and GuardShield reducing defense ASR from 40.46% to 0.15%.

  • 7 authors
·
Oct 11, 2024

CogniPair: From LLM Chatbots to Conscious AI Agents -- GNWT-Based Multi-Agent Digital Twins for Social Pairing -- Dating & Hiring Applications

Current large language model (LLM) agents lack authentic human psychological processes necessary for genuine digital twins and social AI applications. To address this limitation, we present a computational implementation of Global Workspace Theory (GNWT) that integrates human cognitive architecture principles into LLM agents, creating specialized sub-agents for emotion, memory, social norms, planning, and goal-tracking coordinated through a global workspace mechanism. However, authentic digital twins require accurate personality initialization. We therefore develop a novel adventure-based personality test that evaluates true personality through behavioral choices within interactive scenarios, bypassing self-presentation bias found in traditional assessments. Building on these innovations, our CogniPair platform enables digital twins to engage in realistic simulated dating interactions and job interviews before real encounters, providing bidirectional cultural fit assessment for both romantic compatibility and workplace matching. Validation using 551 GNWT-Agents and Columbia University Speed Dating dataset demonstrates 72% correlation with human attraction patterns, 77.8% match prediction accuracy, and 74% agreement in human validation studies. This work advances psychological authenticity in LLM agents and establishes a foundation for intelligent dating platforms and HR technology solutions.

  • 19 authors
·
Jun 3

FURINA: A Fully Customizable Role-Playing Benchmark via Scalable Multi-Agent Collaboration Pipeline

As large language models (LLMs) advance in role-playing (RP) tasks, existing benchmarks quickly become obsolete due to their narrow scope, outdated interaction paradigms, and limited adaptability across diverse application scenarios. To address this gap, we introduce FURINA-Builder, a novel multi-agent collaboration pipeline that automatically constructs fully customizable RP benchmarks at any scale. It enables evaluation of arbitrary characters across diverse scenarios and prompt formats, as the first benchmark builder in RP area for adaptable assessment. FURINA-Builder simulates dialogues between a test character and other characters drawn from a well-constructed character-scene pool, while an LLM judge selects fine-grained evaluation dimensions and adjusts the test character's responses into final test utterances. Using this pipeline, we build FURINA-Bench, a new comprehensive role-playing benchmark featuring both established and synthesized test characters, each assessed with dimension-specific evaluation criteria. Human evaluation and preliminary separability analysis justify our pipeline and benchmark design. We conduct extensive evaluations of cutting-edge LLMs and find that o3 and DeepSeek-R1 achieve the best performance on English and Chinese RP tasks, respectively. Across all models, established characters consistently outperform synthesized ones, with reasoning capabilities further amplifying this disparity. Interestingly, we observe that model scale does not monotonically reduce hallucinations. More critically, for reasoning LLMs, we uncover a novel trade-off: reasoning improves RP performance but simultaneously increases RP hallucinations. This trade-off extends to a broader Pareto frontier between RP performance and reliability for all LLMs. These findings demonstrate the effectiveness of FURINA-Builder and the challenge posed by FURINA-Bench.

  • 8 authors
·
Oct 8

Diverse And Private Synthetic Datasets Generation for RAG evaluation: A multi-agent framework

Retrieval-augmented generation (RAG) systems improve large language model outputs by incorporating external knowledge, enabling more informed and context-aware responses. However, the effectiveness and trustworthiness of these systems critically depends on how they are evaluated, particularly on whether the evaluation process captures real-world constraints like protecting sensitive information. While current evaluation efforts for RAG systems have primarily focused on the development of performance metrics, far less attention has been given to the design and quality of the underlying evaluation datasets, despite their pivotal role in enabling meaningful, reliable assessments. In this work, we introduce a novel multi-agent framework for generating synthetic QA datasets for RAG evaluation that prioritize semantic diversity and privacy preservation. Our approach involves: (1) a Diversity agent leveraging clustering techniques to maximize topical coverage and semantic variability, (2) a Privacy Agent that detects and mask sensitive information across multiple domains and (3) a QA curation agent that synthesizes private and diverse QA pairs suitable as ground truth for RAG evaluation. Extensive experiments demonstrate that our evaluation sets outperform baseline methods in diversity and achieve robust privacy masking on domain-specific datasets. This work offers a practical and ethically aligned pathway toward safer, more comprehensive RAG system evaluation, laying the foundation for future enhancements aligned with evolving AI regulations and compliance standards.

  • 3 authors
·
Aug 26

Intelligent System for Automated Molecular Patent Infringement Assessment

Automated drug discovery offers significant potential for accelerating the development of novel therapeutics by substituting labor-intensive human workflows with machine-driven processes. However, molecules generated by artificial intelligence may unintentionally infringe on existing patents, posing legal and financial risks that impede the full automation of drug discovery pipelines. This paper introduces PatentFinder, a novel multi-agent and tool-enhanced intelligence system that can accurately and comprehensively evaluate small molecules for patent infringement. PatentFinder features five specialized agents that collaboratively analyze patent claims and molecular structures with heuristic and model-based tools, generating interpretable infringement reports. To support systematic evaluation, we curate MolPatent-240, a benchmark dataset tailored for patent infringement assessment algorithms. On this benchmark, PatentFinder outperforms baseline methods that rely solely on large language models or specialized chemical tools, achieving a 13.8% improvement in F1-score and a 12% increase in accuracy. Additionally, PatentFinder autonomously generates detailed and interpretable patent infringement reports, showcasing enhanced accuracy and improved interpretability. The high accuracy and interpretability of PatentFinder make it a valuable and reliable tool for automating patent infringement assessments, offering a practical solution for integrating patent protection analysis into the drug discovery pipeline.

  • 15 authors
·
Dec 10, 2024

JudgeBoard: Benchmarking and Enhancing Small Language Models for Reasoning Evaluation

While small language models (SLMs) have shown promise on various reasoning tasks, their ability to judge the correctness of answers remains unclear compared to large language models (LLMs). Prior work on LLM-as-a-judge frameworks typically relies on comparing candidate answers against ground-truth labels or other candidate answers using predefined metrics like entailment. However, this approach is inherently indirect and difficult to fully automate, offering limited support for fine-grained and scalable evaluation of reasoning outputs. In this work, we propose JudgeBoard, a novel evaluation pipeline that directly queries models to assess the correctness of candidate answers without requiring extra answer comparisons. We focus on two core reasoning domains: mathematical reasoning and science/commonsense reasoning, and construct task-specific evaluation leaderboards using both accuracy-based ranking and an Elo-based rating system across five benchmark datasets, enabling consistent model comparison as judges rather than comparators. To improve judgment performance in lightweight models, we propose MAJ (Multi-Agent Judging), a novel multi-agent evaluation framework that leverages multiple interacting SLMs with distinct reasoning profiles to approximate LLM-level judgment accuracy through collaborative deliberation. Experimental results reveal a significant performance gap between SLMs and LLMs in isolated judging tasks. However, our MAJ framework substantially improves the reliability and consistency of SLMs. On the MATH dataset, MAJ using smaller-sized models as backbones performs comparatively well or even better than their larger-sized counterparts. Our findings highlight that multi-agent SLM systems can potentially match or exceed LLM performance in judgment tasks, with implications for scalable and efficient assessment.

  • 7 authors
·
Nov 19

EdiVal-Agent: An Object-Centric Framework for Automated, Scalable, Fine-Grained Evaluation of Multi-Turn Editing

Instruction-based image editing has advanced rapidly, yet reliable and interpretable evaluation remains a bottleneck. Current protocols either (i) depend on paired reference images -- resulting in limited coverage and inheriting biases from prior generative models -- or (ii) rely solely on zero-shot vision-language models (VLMs), whose prompt-based assessments of instruction following, content consistency, and visual quality are often imprecise. To address this, we introduce EdiVal-Agent, an automated, scalable, and fine-grained evaluation framework for multi-turn instruction-based editing from an object-centric perspective, supported by a suite of expert tools. Given an image, EdiVal-Agent first decomposes it into semantically meaningful objects, then synthesizes diverse, context-aware editing instructions. For evaluation, it integrates VLMs with open-vocabulary object detectors to assess instruction following, uses semantic-level feature extractors to evaluate content consistency, and leverages human preference models to judge visual quality. We show that combining VLMs with object detectors yields stronger agreement with human judgments in instruction-following evaluation compared to using VLMs alone and CLIP-based metrics. Furthermore, the pipeline's modular design allows future tools to be seamlessly integrated, enhancing evaluation accuracy over time. Instantiating this pipeline, we build EdiVal-Bench, a multi-turn editing benchmark covering 9 instruction types and 11 state-of-the-art editing models spanning autoregressive (AR) (including Nano Banana, GPT-Image-1), flow-matching, and diffusion paradigms. We demonstrate that EdiVal-Agent can be used to identify existing failure modes, thereby informing the development of the next generation of editing models. Project page: https://tianyucodings.github.io/EdiVAL-page/.

  • 16 authors
·
Sep 16 2

MCU: A Task-centric Framework for Open-ended Agent Evaluation in Minecraft

To pursue the goal of creating an open-ended agent in Minecraft, an open-ended game environment with unlimited possibilities, this paper introduces a task-centric framework named MCU for Minecraft agent evaluation. The MCU framework leverages the concept of atom tasks as fundamental building blocks, enabling the generation of diverse or even arbitrary tasks. Within the MCU framework, each task is measured with six distinct difficulty scores (time consumption, operational effort, planning complexity, intricacy, creativity, novelty). These scores offer a multi-dimensional assessment of a task from different angles, and thus can reveal an agent's capability on specific facets. The difficulty scores also serve as the feature of each task, which creates a meaningful task space and unveils the relationship between tasks. For efficient evaluation of Minecraft agents employing the MCU framework, we maintain a unified benchmark, namely SkillForge, which comprises representative tasks with diverse categories and difficulty distribution. We also provide convenient filters for users to select tasks to assess specific capabilities of agents. We show that MCU has the high expressivity to cover all tasks used in recent literature on Minecraft agent, and underscores the need for advancements in areas such as creativity, precise control, and out-of-distribution generalization under the goal of open-ended Minecraft agent development.

  • 4 authors
·
Oct 12, 2023

Draw ALL Your Imagine: A Holistic Benchmark and Agent Framework for Complex Instruction-based Image Generation

Recent advancements in text-to-image (T2I) generation have enabled models to produce high-quality images from textual descriptions. However, these models often struggle with complex instructions involving multiple objects, attributes, and spatial relationships. Existing benchmarks for evaluating T2I models primarily focus on general text-image alignment and fail to capture the nuanced requirements of complex, multi-faceted prompts. Given this gap, we introduce LongBench-T2I, a comprehensive benchmark specifically designed to evaluate T2I models under complex instructions. LongBench-T2I consists of 500 intricately designed prompts spanning nine diverse visual evaluation dimensions, enabling a thorough assessment of a model's ability to follow complex instructions. Beyond benchmarking, we propose an agent framework (Plan2Gen) that facilitates complex instruction-driven image generation without requiring additional model training. This framework integrates seamlessly with existing T2I models, using large language models to interpret and decompose complex prompts, thereby guiding the generation process more effectively. As existing evaluation metrics, such as CLIPScore, fail to adequately capture the nuances of complex instructions, we introduce an evaluation toolkit that automates the quality assessment of generated images using a set of multi-dimensional metrics. The data and code are released at https://github.com/yczhou001/LongBench-T2I.

  • 3 authors
·
May 30

RecGPT-V2 Technical Report

Large language models (LLMs) have demonstrated remarkable potential in transforming recommender systems from implicit behavioral pattern matching to explicit intent reasoning. While RecGPT-V1 successfully pioneered this paradigm by integrating LLM-based reasoning into user interest mining and item tag prediction, it suffers from four fundamental limitations: (1) computational inefficiency and cognitive redundancy across multiple reasoning routes; (2) insufficient explanation diversity in fixed-template generation; (3) limited generalization under supervised learning paradigms; and (4) simplistic outcome-focused evaluation that fails to match human standards. To address these challenges, we present RecGPT-V2 with four key innovations. First, a Hierarchical Multi-Agent System restructures intent reasoning through coordinated collaboration, eliminating cognitive duplication while enabling diverse intent coverage. Combined with Hybrid Representation Inference that compresses user-behavior contexts, our framework reduces GPU consumption by 60% and improves exclusive recall from 9.39% to 10.99%. Second, a Meta-Prompting framework dynamically generates contextually adaptive prompts, improving explanation diversity by +7.3%. Third, constrained reinforcement learning mitigates multi-reward conflicts, achieving +24.1% improvement in tag prediction and +13.0% in explanation acceptance. Fourth, an Agent-as-a-Judge framework decomposes assessment into multi-step reasoning, improving human preference alignment. Online A/B tests on Taobao demonstrate significant improvements: +2.98% CTR, +3.71% IPV, +2.19% TV, and +11.46% NER. RecGPT-V2 establishes both the technical feasibility and commercial viability of deploying LLM-powered intent reasoning at scale, bridging the gap between cognitive exploration and industrial utility.

  • 35 authors
·
Dec 16 1

CRMArena-Pro: Holistic Assessment of LLM Agents Across Diverse Business Scenarios and Interactions

While AI agents hold transformative potential in business, effective performance benchmarking is hindered by the scarcity of public, realistic business data on widely used platforms. Existing benchmarks often lack fidelity in their environments, data, and agent-user interactions, with limited coverage of diverse business scenarios and industries. To address these gaps, we introduce CRMArena-Pro, a novel benchmark for holistic, realistic assessment of LLM agents in diverse professional settings. CRMArena-Pro expands on CRMArena with nineteen expert-validated tasks across sales, service, and 'configure, price, and quote' processes, for both Business-to-Business and Business-to-Customer scenarios. It distinctively incorporates multi-turn interactions guided by diverse personas and robust confidentiality awareness assessments. Experiments reveal leading LLM agents achieve only around 58% single-turn success on CRMArena-Pro, with performance dropping significantly to approximately 35% in multi-turn settings. While Workflow Execution proves more tractable for top agents (over 83% single-turn success), other evaluated business skills present greater challenges. Furthermore, agents exhibit near-zero inherent confidentiality awareness; though targeted prompting can improve this, it often compromises task performance. These findings highlight a substantial gap between current LLM capabilities and enterprise demands, underscoring the need for advancements in multi-turn reasoning, confidentiality adherence, and versatile skill acquisition.

  • 9 authors
·
May 24