My btc-xmr swap with provider has been stuck on "Locking BTC" step for 10 hours now, yet to be confirmed
Hello, I am having an issue with my swap. Sorry if this is a lame question but any advice would be appreciated.

I am new to unstoppableswap app (using windows app 0.5.2), and I did my first swap Thursday afternoon which was successful and had no issue. However, last night I initiated a swap with same provider the app listed as recommended and deposited the BTC funds to swap for XMR. It's been about 10 hours now since I sent the BTC funds but the provider has yet to confirm the btc TX once. My swap is still on the 1st step of "Locking your Bitcoin". 

Should I cancel the swap (it's still in process and waiting) to start a refund and choose a new swap provider, or is this just an issue on the provider's end and I just need to wait longer for the btc confirmation later today? 

Thanks in advance,
Mike