Assistance needed to regain access to my account
I recently experienced an issue with my personal computer that unfortunately caused me to lose access to my electronic wallet with your institution.



Specifically, I found it necessary to do a complete reset and reinstall of my computer's operating system and applications. As a result, I seem to have lost access to my wallet/account.



When I attempt to log in using my usual credentials, the balance shows zero despite the fact that I previously had funds in the wallet.



I hope you may be able to assist me in regaining access to my wallet and determining if my previous balance is still intact. Please let me know what additional details or information I can provide to help you investigate and resolve this issue.



I appreciate your understanding and look forward to your reply. Thank you in advance.