Didn't receive monero my balance is 0.
Hello is there someone who can help me. i'm new in monero world and i'm not a developer and now i have a problem that i cannot resolve by myself. So my problem is:

Someone send me a monero, but i wasn't sync already. I download and instal monero GUI and connected it to my ledger, but the sync took much time. So they send me monero on my address before i sync. They send me a tx key that i check and the transaction was on.
I check online and i saw that i have to change wallet restore height. I did it i change it to 100001.
I'm in local node all sync but ballance is 0.00000
I use GUI interface and do rescan wallet balance, then scan transaction with the tx key. nothing happened.
I have windows firewall off. But i have also kaspersky antivirus on. Is this the problem? Should i have to uninstal kaspersky and windows firewall? How can i trace my missing transaction? How to fix my 0 balance?
I really don't know what to do. I need help. Is there someone who can help me fix it ?